Buy 3: Additional 10% off
Buy 6: Additional 15% off
Buy 9+: Additional 25% off

Refund & Exchange Policy

Due to the nature of digital products, we cannot issue a return or refund once the files have been downloaded. However, we will consider granting refunds under certain circumstances (e.g. duplicate order, the wrong order is sent), and will grant refunds at our reasonable discretion. 

We stand behind our products and with our RoxyOceanStudio Family! Our Charts & Mockups are individually made, and represent years of accumulated professional experience and editing expertise. We truly want you to be satisfied with your purchase. If the outcome is not what you expected, please reach out to us and we will work together to find a solution so you can achieve the best possible results.

Our team is incredibly responsive and take pride in taking care of our customers. Please feel free to get in touch with us via email at support@roxyoceanstudio.com with any questions or concerns and we’ll be happy to help.

Product Refund Policy

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations (subject to our 3-day refund window):

  • You purchased two licenses for the same product or two credits packages accidentally. We’ll gladly refund you for the duplicate purchase(s). Just drop us a note here!
  • There is a technical issue with the product that RoxyOceanStudio cannot resolve after becoming aware of the issue. First, you should contact us with specific information about the technical issue. If the issue cannot be resolved by RoxyOceanStudio, then we will issue a refund for the item. Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided regarding how the error was created. 
  • The product was misrepresented in the description. We consider an item to be “misrepresented” when the delivered item does not match the described function in the product description or when an item stated to be included is not delivered. Misrepresentation does not include subjective opinions on the quality or appearance of an item. 
    • For example: An item would be misrepresented if the product description promised clean lines, but the delivered product shows pixelation at 100%. A product would NOT be misrepresented if a buyer believes that the item “doesn’t look good” or “isn’t high quality compared to other items purchased.”
We’re unable to process refunds in the following situations:
  • You (or your client) no longer need the purchased product.
  • You found another product you like better, or you’ve changed your mind about your purchase.
  • You don’t have sufficient expertise to use the product.
  • You don’t have the correct software (described in the listing) to open and edit the product. Software requirements may be listed one of several ways, including “Compatible with” information below the product screenshot, file type, or product description. 
  • You bought an item on accident, and our system shows that the product was downloaded.
  • You feel that the item is of low quality.
  • You are having trouble downloading the product because your internet is not fast enough, is not stable, cannot handle a large download, or you are having similar issues related to your internet service.
  • You claim the item is experiencing a technical issue, but you are unable or unwilling to provide sufficient evidence for the technical issue. 
  • Your product purchase was made over 3 days ago.

All refunds are at the sole discretion of RoxyOceanStudio. All refunds must be processed within our 3-day refund and exchange window. No refunds will be processed after that time. 

Membership Refund Policy

Refunds on membership fees may be allowed within 3 days of the initial membership subscription if the purchaser has not utilized any of their download credits. If your subscription is within the refund window, please cancel your subscription and notify our support team.

We do not offer partial or prorated refunds for any subscription services.

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