Due to the nature of digital products, we cannot issue a return or refund once the files have been downloaded. However, we will consider granting refunds under certain circumstances (e.g. duplicate order, the wrong order is sent), and will grant refunds at our reasonable discretion.
We stand behind our products and with our RoxyOceanStudio Family! Our Charts & Mockups are individually made, and represent years of accumulated professional experience and editing expertise. We truly want you to be satisfied with your purchase. If the outcome is not what you expected, please reach out to us and we will work together to find a solution so you can achieve the best possible results.
Our team is incredibly responsive and take pride in taking care of our customers. Please feel free to get in touch with us via email at firstname.lastname@example.org with any questions or concerns and we'll be happy to help.